Website Terms and Conditions


All content included on this Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of Workplace Safety North (WSN) and protected by Canadian and international copyright laws. 


WSN is committed to providing accessible services. We encourage you to voluntarily self-identify if you require any form of enhanced accessibility. Any such disclosure is confidential, in accordance with the Freedom of Information and Protection of Privacy Act. In the event that any WSN goods and services are not adequately accessible, including any forms, we ask that you describe your experience by emailing


WSN does everything it can to avoid cancelling classes. Courses and appointments are only cancelled when circumstances are beyond its control, such as a major snowstorm. If it is unsafe for learners to travel to the training location, the class will be cancelled. The safety of your team and ours is of the utmost importance. In the event of a class cancellation, you will be contacted on the same day to make alternate arrangements. 

Payment, Shipping, Refunds

Workplace Safety North reserves the right to require advance payment by credit or debit card. 

Shipping is calculated at the time of your order. For shipping outside Canada additional charges may apply. All shipments are prepaid and sent via Canada Post or Purolator Courier. 

Contact us to start a refund by contacting Customer Care. The Client Care Team will contact you and ask for your order confirmation number and other contact information to verify your eligibility for a refund.

Refunds from credit card transactions can only be sent back using the original payment method. It’s not possible to send a refund to a different destination (e.g., another card or bank account).

If paying by cheque, please make it payable to:                                                                                                      
Workplace Safety North
690 McKeown Avenue
P.O. Box 2050, Station Main
North Bay, Ontario P1B 9P1

If you purchased training 

If you booked training, you may cancel up to one week prior to the start date and receive a full refund or full credit to be used towards a future course.

If you do not have the necessary course prerequisites, you will not be able to participate. You will not be eligible for a refund unless you cancel at least one week prior to course start date.

You may transfer your training to a different person 48 hours before the training starts. Please ensure the substituted participant has the required prerequisites before transferring the course to them. 

If you purchased a product

A damaged or malfunctioning product can be returned within 14 days of receipt. 

If you purchased e-learning

You will receive detailed login instructions via email within three business days.

Shopping Cart

In-person training courses and events have limited seating, so it’s important to fully complete your online registration within 24 hours. If your online purchase or event reservation is not completed within 24 hours, your shopping cart selections will automatically be deleted. You will receive a reminder email within 12 hours that items in your cart are about to expire. This policy enables training and event spaces to be as widely available as possible. 


This Website does not require users to provide contact information to browse the site. However, in certain instances, such as when you decide to contact Workplace Safety North or Ontario Mine Rescue, subscribe to newsletters, access online resources, or book or purchase services and products, you may be asked to provide your personal information, such as your name, e-mail address, phone number, address, the name and address of the organization you are affiliated with, your designation or title within the organization, and if applicable, payment and billing details, and other similar information.

If you provide WSN or its agents with personal information of another individual, you represent that you have all necessary authority and/or have obtained all necessary consents from such person to enable WSN to collect, use and disclose such personal information for the purposes set forth in these Terms.

Through various tracking technologies, such as "cookies" and other analytics technologies, WSN may also collect additional information as you browse its Website, such as unique device identifiers or aggregated and anonymized information. Such additional information also includes, but is not limited to device information (brand, category, model, OS version), browser type, IP address, location, time spent on the Website, content viewed, and other similar information. WSN uses these technologies to track, analyze, and improve the use of the Website and its products and services. WSN may use the information gathered by these tracking technologies to ensure that the Website is functioning adequately, to understand the adoption of the Website and its products and services, and to support the consistent and effective use of the Website by its visitors.

You may control and manage these tracking technologies through your browser controls, and you can choose whether to accept cookies through your browser settings. However, please be advised that by opting out or blocking cookies, your Website user experience may be affected.

By submitting personal information to WSN or its agents, you agree that they may collect, use, and disclose such personal information in accordance with these Terms and Conditions and as permitted or required by law. You may vary or withdraw your consent to the use and disclosure of your personal information, or opt-out of certain uses and disclosures, subject to legal and contractual restrictions. To vary or withdraw your consent, please contact Customer Care.

In certain instances, WSN may require you provide additional information to verify your identity before your request is processed.

To help protect the confidentiality of personal information, WSN employs administrative and technological safeguards appropriate to the sensitivity of the personal information. Where personal information is sent to a third party for processing, WSN ensures, through contractual agreements, that all personal information is kept secure. WSN operates secure data networks protected by an industry standard security system and password protection systems.

External Websites linked from this site are not under WSN control. Users visiting linked websites do so entirely at their own risk.